[SABELLESMOM]

Well there could be a couple of things wrong with this vet office, period. From what you said, the waiting room had more than 1 or 2 animals in it? It shouldn't. The "vet" can be a stressful visit. They don't need to sit in a full waiting room. Appointments scheduled at least 15 minutes apart would benefit both dogs and possibly PMS-grumpy technicians.

I've always been right with my girls (Rottie's) when their blood is drawn, but they trust me. I may hold their head toward me and talk softly to them. They are calm and OK.

My rescued, and elderly, Cocker Spaniel would be a biter. He's always been that way. But, he happily goes off to the dreaded back room. I'm sure he's muzzled. I can hear the technician talking to him softly. No growls, no gripes, and no complaints. As it should be.

I do not think you are "in denial." I would tell the actual vet on your next visit, or thru a phone call, that you were a bit taken aback and disappionted to have any technician over react that way.

Yes, follow thru and get Toggle into training. It's the responsible thing with any dog, grumbly or not.